Return & Refund Policy

How can I cancel my order?

You can cancel an order using any of the below mentioned methods:

  • From the account registered on

When can cancel my Order ?

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

Can cancel any order?

Yes, Carcrew reserves the right to cancel any order under the following circumstances:

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.

  • In case of wrong product price or specification mentioned on

  • Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.

  • If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.

  • Suspected fraudulent information.

Can I return the product delivered to me?

A product can be returned but only under the following circumstances:

  • Product is physically damaged/defective at the time of Delivery

  • Varies from the description on the website

  • Wrong item delivered

How do I know if my order is eligible for return?

Mentioned below are the criteria for Return

  • Customer should intimate us within 7 days of receiving the order

  • For damaged product customer should intimate us within 48 hours of delivery

  • Product should be unused. Not even once

  • Brand packing should remain intact

  • Invoice should be available

  • All the tags/labels should be available

  • Exempted/non-returnable items - product which are mentioned as non-returnable in that product’s catalogue are not accepted for returns.

What is the procedure to return a product ?

Customer should follow the below mentioned steps in order to Return any item.

  • Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that

    • A. The product is unused. Not even once

    • B. Brand packaging should remain intact.

    • C. Invoice should be available

    • D. All the tags/labels should be available

  • We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.

  • Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.

  • Customer will have to handover the product to the courier boy.

  • Once picked up product will be sent to us by the courier partner.

  • Upon receiving the product a Quality inspection would be performed over the product.

  • If any damage/defect is found from Carcrew end, we will try to arrange a replacement; however, it depends on the availability of the product.

  • In case of refund, money will be refunded to the customer.

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